T&C

Terms and Conditions

Welcome to www.leadofthepack.co.uk. These Terms and Conditions ("Terms") govern your use of our website www.leadofthepack.co.uk (the “Site”) and the purchase of our products. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site.

1. Use of the Website

You agree to use the Site for lawful purposes only. You must not:

  • Violate any laws, regulations, or third-party rights.

  • Transmit any harmful or malicious software.

  • Use the Site in any way that may damage or impair it.

2. Eligibility

To make purchases on our Site, you must be at least 18 years old or have parental consent. By placing an order, you represent and warrant that you meet these requirements.

3. Product Information

We strive to display product details (descriptions, images, prices, etc.) as accurately as possible. However, we do not warrant that product descriptions or other content are error-free. We reserve the right to correct any errors and update information at any time without prior notice.

Note: Some products may vary slightly in appearance due to differences in screen displays or manufacturing variations.

4. Orders and Payment

  • All orders are subject to acceptance and availability.

  • Prices are listed in £ and are subject to change without notice.

  • Payment must be made in full at the time of purchase through our secure payment system.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to: suspected fraud, unauthorized transactions, or product unavailability.

5. Shipping and Delivery

We offer domestic and/or international shipping (as specified at checkout). Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by shipping carriers or external factors.

6. Returns and Refunds

We want you to be happy with your purchase. If you are not satisfied or there is a manufacturing malfunction, you may request a return or exchange within 7 days of delivery, subject to our [Return Policy].

To be eligible for a return:

  • Products must be unused and in their original condition.

  • Proof of purchase is required.

Certain items (e.g., personalized products, custom sizes or sale items) may not be eligible for return.

7. Health and Safety Disclaimer

Our products are designed with your dog’s safety in mind. However, you are responsible for supervising your pet when using our products.

We are not liable for any injury, illness, or damage caused by improper use of our products. 

8. Intellectual Property

All content on the Site, including logos, text, images, graphics, and software, is the property of Lead of the Pack. You may not reproduce, distribute, or exploit any part of the Site without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages resulting from:

  • The use or inability to use the Site or our products.

  • Errors or inaccuracies in product information.

  • Unauthorized access to your account or data.

10. Privacy Policy

Your use of the Site is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of those changes.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: www.leadofthepack.co.uk